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Refusals and urgent problems

My eVisa shows the wrong status.

Your eVisa shows the wrong status or details? How to access your UKVI account, use share codes and report an error. Information checked with GOV.UK.

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Quick answer

An eVisa is your online immigration status, accessed through a UKVI account, and you can generate a share code to prove it to employers and landlords. If it shows the wrong status or details, use GOV.UK's Report an error with your eVisa page and keep evidence of what you were granted. Contact us if it is urgent.

Your eVisa is your online immigration status. A wrong date, name or status can affect work, renting and travel, so fix it quickly.

Information checked against the sources listed below on 10 October 2026. Rules, fees and thresholds change; this is general information, not advice on your case, and does not assess whether you qualify.

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What the official guidance says.

  • GOV.UK says an eVisa is your online immigration status. You can use it to prove your status when you work, rent or travel.
  • You can use the service if you have a UK visa or settlement (indefinite leave to remain). Dependants, such as partners and children, need their own accounts.
  • You need a UK Visas and Immigration (UKVI) account. First check whether you already have one, so you do not create a duplicate. You will need a phone number and email address, plus your passport and visa application or BRP number if you have them.
  • Once your eVisa is viewable, you can get a share code to prove your immigration status.
  • To correct or change your details, use the Update your details in your UKVI account page. To report an error with your eVisa, use the Report an error with your eVisa page on GOV.UK.

What usually decides the outcome.

  • What exactly is wrong: status type, expiry date, name, date of birth or missing permission.
  • Whether you hold the original decision letter or approval showing the right status.
  • Whether the error is affecting work, renting or travel, and any deadline.
  • Whether there is more than one UKVI account for you.

How we can help.

Depending on what you need, support can range from a first conversation to full representation. Ask for the scope of any work, and an explanation of our fees and separate government charges, in writing before you instruct the firm.

  • Initial consultation and eligibility assessment. A conversation about your circumstances, the routes that may apply and the risks.
  • Written advice and immigration planning. A considered view on your options and a plan that looks ahead to extensions, settlement or citizenship.
  • Document and application checking. A review of an application or evidence you have prepared, before you submit it.
  • Full application preparation and representation. Preparing and submitting the application, and dealing with the Home Office on your behalf.
  • Responses to Home Office requests. Help answering requests for further information, interviews or evidence.
  • Refusal analysis and next steps. Understanding why an application failed and whether to seek review, appeal, judicial review or make a fresh application.

Before you contact us

  • Write a short summary of your circumstances and what you want to achieve.
  • Note any decision dates, expiry dates or deadlines.
  • Do not send passport numbers or sensitive documents in the first enquiry. We will explain how to share them securely.

Common questions.

Sources.

Related information.

Immigration advice across England and Wales · Rooted in Carlisle

Immigration solicitors across England and Wales.
With an office in Carlisle.

Immigration rules are set nationally, so where you live should not limit who you can speak to. People in Cumbria and the Borders can visit the Carlisle office.

Across England and Wales

The same immigration rules apply wherever you live in England and Wales.

In person in Carlisle

Pacific House, Fletcher Way, Parkhouse, Carlisle, CA3 0LJ

Opening hours: Monday to Friday, 9am to 5pm. Visit our Carlisle office

Speak to the firm

01228 272395 · info@edwardamaury.co.uk

Let’s start with your situation

Tell us what you need help with.

You don’t need to know the name of a visa to start a conversation.

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Tell us what you need help with.

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Have a deadline? Please call 01228 272395 (Monday to Friday, 9am to 5pm) rather than relying on this form. This preview form stores your details privately but does not notify the firm.

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Do not include passport numbers, confidential details or documents. We will explain how to share sensitive documents securely later.

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